Contact information

Contact Information

Contact Cloudoeu

Welcome to Cloudoeu Customer Support.

We are an independent online retailer specializing in perfumes and fragrance products.

Our customer support team can assist with product questions, order tracking, shipping, returns, exchanges, refunds, and general inquiries.

Store Contact Details

Store Name: Cloudoeu

Business Type: Independent Online Perfume and Fragrance Retailer

Website: https://cloudoeu.com

Customer Service Email: gunnarconnellyry@hotmail.com

Phone: +1 (541) 386-9495

Business Address:

15535 Oceanview Dr
Brookings, OR 97415
United States

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday – Sunday: Closed

Time Zone: Pacific Time (PT), United States

Email Response Target: Within 1–2 business days.

Emails received outside regular business hours will be reviewed during the next business day.

Customer support availability may vary during public holidays.

Order Assistance

For questions about an existing order, please provide:

Your order number.
The email address associated with your order.
A brief description of your inquiry.

Product Questions

If you have questions about fragrance sizes, concentrations, packaging, or product information, please contact us before placing an order.

We will make reasonable efforts to provide accurate information.

Shipping Assistance

For shipment tracking, delivery delays, damaged packages, or missing orders, please contact customer support.

Our standard shipping estimates are:

Order Processing: 1–3 business days.
Shipping Transit: 5–10 business days.

Shipping fees and available delivery services are displayed at checkout.

Returns and Refunds

Eligible unopened and unused fragrance products may be returned within 30 days of delivery.

Please contact us before returning any fragrance product.

Opened or used fragrances are generally not eligible for standard change-of-mind returns, but statutory rights relating to defective, damaged, leaking, or incorrect products remain unaffected.

Approved refunds are processed within 5–10 business days after approval.

Return Address

Our published business address is: