Terms of service

Terms of Service

Last Updated: November 13, 2026

Welcome to Cloudoeu.

These Terms of Service govern your use of our website and purchases made through our online fragrance retail store.

By accessing our website or placing an order, you agree to these terms, subject to applicable consumer protection laws.

1. Business Information

Cloudoeu operates as an independent online retailer specializing in perfumes and fragrance products.

We offer fragrance products from third-party suppliers and brands.

We do not represent ourselves as the original manufacturer of every product sold.

Third-party trademarks and brand names remain the property of their respective owners.

2. Website Use

Customers agree to use our website lawfully and provide accurate information when placing orders.

Unauthorized access, fraudulent transactions, misuse of website services, and activities violating applicable laws are prohibited.

3. Product Information

We make reasonable efforts to provide accurate descriptions of our fragrance products, including:

Brand and product names.
Fragrance type and concentration.
Bottle sizes and quantities.
Product images.
Pricing and availability.
Other relevant product characteristics.

Product packaging may vary when manufacturers update their designs.

Any material product differences will be addressed in accordance with applicable consumer protection laws.

4. Product Authenticity and Brand Relationships

Cloudoeu operates as an independent fragrance retailer.

Third-party brand names, logos, and trademarks remain the property of their respective owners.

Unless expressly stated and supported, product listings do not imply that Cloudoeu is owned, operated, sponsored, or officially endorsed by the relevant brand.

5. Pricing and Payments

Product prices are displayed in USD unless otherwise indicated.

Applicable taxes and shipping charges are disclosed before payment.

Available payment methods are displayed at checkout.

We may correct genuine pricing or listing errors in accordance with applicable law.

6. Orders and Availability

Orders are subject to payment authorization, product availability, and order verification.

If an order cannot be fulfilled, we will notify the customer and provide an appropriate refund or other resolution as required by law.

7. Shipping and Delivery

Order processing generally takes 1–3 business days.

The proposed Standard Shipping transit period is 5–10 business days, subject to confirmation against our checkout shipping settings.

The applicable shipping fee and delivery estimate are displayed during checkout.

Fragrance products may require special transportation arrangements because certain perfumes contain flammable liquids.

8. Returns and Refunds

Eligible unopened and unused fragrance products may be returned within 30 days of delivery.

Opened or used fragrances are generally excluded from standard change-of-mind returns where permitted by law.

Defective, damaged, leaking, incorrect, or misdescribed products remain eligible for applicable remedies.

Approved refunds are processed within 5–10 business days after approval.

For complete conditions, please review our Return and Refund Policy.

9. Order Cancellations

Customers may request cancellation before shipment.

Cancellation requests are subject to the order's processing status and applicable law.

Approved cancellation refunds are processed within 5–10 business days after approval, unless a shorter period is required by law.

10. Intellectual Property

Original content owned by or licensed to Cloudoeu may be protected by applicable intellectual property laws.

Third-party trademarks, product names, and brand imagery belong to their respective owners.

11. Limitation of Liability

To the extent permitted by applicable law, Cloudoeu is not liable for indirect or consequential damages arising from website use.

Nothing in these terms limits rights, warranties, or remedies that cannot legally be excluded.

12. Governing Law

These terms are governed by applicable Oregon and United States laws, subject to mandatory consumer protection requirements applicable to individual transactions.