Shipping policy

Shipping Policy

Last Updated: November 13, 2026

Thank you for shopping with Cloudoeu. We aim to provide a transparent and reliable shipping experience for our fragrance customers.

1. Shipping Destinations

Cloudoeu serves eligible delivery addresses within the United States.

Available shipping methods, rates, and delivery estimates are displayed at checkout.

2. Shipping Rates

Shipping charges are calculated and displayed during checkout before payment confirmation.

Any free shipping promotions or minimum order requirements will be clearly shown when applicable.

Customers will not be charged undisclosed shipping fees after completing checkout.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing includes order verification, preparation, packaging, and shipment arrangements.

4. Estimated Shipping Time

Our standard shipping schedule is:

Order Processing: 1–3 business days.
Standard Shipping Transit: 5–10 business days.
Estimated Total Delivery: 6–13 business days.

Delivery estimates may vary due to destination, carrier operations, public holidays, weather, and applicable transportation restrictions.

The shipping estimate displayed during checkout applies to the order.

5. Fragrance Shipping Restrictions

Some perfumes and fragrance products contain alcohol or other substances regulated for transportation.

These products may require special packaging, ground transportation, or carrier-specific handling.

Certain destinations or shipping methods may not be available for restricted fragrance products.

Any applicable restrictions or additional charges will be disclosed before purchase.

6. Shipping Origin

Cloudoeu operates as an independent online fragrance retailer.

Orders may be dispatched from fulfillment facilities or distribution partners depending on product availability and shipping arrangements.

Our published business contact address is:

15535 Oceanview Dr
Brookings, OR 97415
United States

This address does not necessarily represent the dispatch location of every order.

7. Order Tracking

When your order is dispatched, we will provide shipping confirmation and tracking information when available.

Tracking information may take additional time to appear in the carrier's system.

8. Incorrect Shipping Addresses

Customers should ensure their shipping information is complete and accurate.

If you discover an address error, please contact us immediately.

We will attempt to assist before dispatch, but changes cannot be guaranteed after shipment.

9. Delayed Shipments

If your order is delayed, please contact our customer service team.

We will investigate the delivery status and provide relevant updates.

If we cannot ship within the agreed timeframe, we will notify you and provide the options required by applicable law, including cancellation and refund where appropriate.

10. Lost Packages

If your shipment appears lost, please contact us with your order number and tracking information.

We will investigate the issue with the carrier.

For shipments confirmed lost before successful delivery, Cloudoeu will arrange an appropriate replacement or refund at no additional cost to the customer.

Approved refunds are processed within 5–10 business days after approval, subject to applicable legal requirements.

11. Damaged or Leaking Packages

If a fragrance arrives damaged, broken, or leaking, please contact us as soon as possible.

Provide photographs of the product and packaging where available.

For confirmed shipping damage, we will provide an appropriate replacement or refund.

Customers will not be responsible for necessary return shipping costs associated with confirmed shipping damage.

Do not attempt to return a leaking or damaged fragrance without receiving safe handling instructions from our customer support team.

12. Shipping and Returns

Original shipping charges and return shipping costs are governed by our Return and Refund Policy.

For standard change-of-mind returns, customers are responsible for return shipping.

For confirmed defective, damaged, leaking, or incorrect products, Cloudoeu covers necessary return shipping costs.

13. Contact Information

Cloudoeu

Email: gunnarconnellyry@hotmail.com

Phone: +1 (541) 386-9495

Business Address: