Privacy policy

Privacy Policy

Last Updated: November 13, 2026

Cloudoeu respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how personal information may be collected, used, shared, stored, and protected when you visit our website, purchase fragrance products, or contact our customer service team.

1. Information We Collect

Depending on your interaction with our website, we may collect:

Name and contact details.
Email address and telephone number.
Billing and shipping addresses.
Order history and purchase information.
Payment transaction details.
Customer service communications.
Device and browser information.
IP address and website activity.
Cookie and similar technology information.

Payment information may be processed directly by payment service providers.

2. How We Use Personal Information

We use personal information where necessary to:

Process and fulfill orders.
Arrange payments and deliveries.
Provide order confirmations and tracking updates.
Manage returns, refunds, and exchanges.
Respond to customer inquiries.
Detect and prevent fraud.
Maintain website security.
Improve our products and shopping experience.
Comply with applicable legal obligations.
Send marketing communications where permitted.

3. Payment Processing

Payments are handled through payment methods available during checkout.

Payment service providers may process transaction information according to their own privacy policies and applicable legal requirements.

Cloudoeu does not require customers to submit complete payment card details through customer service emails.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support:

Shopping cart functionality.
Customer preferences.
Website performance and analytics.
Fraud prevention.
Advertising and marketing where enabled.

You may manage certain cookies through your browser or the privacy controls available on our website.

Where required by law, we provide appropriate consent and opt-out choices.

5. Information Sharing

We may disclose necessary personal information to service providers supporting our business operations, including:

Ecommerce platform providers.
Payment processors.
Shipping and fulfillment partners.
Customer support providers.
Analytics and advertising providers, where enabled.
Fraud prevention and security providers.
Legal and regulatory authorities when required.

We do not sell personal information for monetary compensation.

Certain advertising-related disclosures may qualify as a sale or sharing under applicable privacy laws. Applicable opt-out rights will be honored.

6. Data Security

We use reasonable organizational and technical measures designed to protect personal information.

However, no online service can guarantee complete security.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill orders, support customers, comply with legal requirements, resolve disputes, and maintain legitimate business records.